Presales advice, node and latency questions, technical troubleshooting, and billing issues each require different details. Choose a topic to prepare a structured email. For existing orders or device issues, submit a ticket in the console.
Select presales, nodes, technical support, or billing.
Include your use case, node, rental term, when it happened, and expected outcome.
Use email for new inquiries and console tickets for orders or device issues.
This form puts the email subject and message together in your browser; it does not send content to a web server. You can review and edit the draft in your email app before sending.
The easier an issue is to reproduce, the fewer follow-up questions we’ll need. Share only what’s relevant; don’t include sensitive information unrelated to the issue.
Only CDNMac M4 is currently available: M4, 16GB RAM, and 256GB SSD. Larger storage is available as a fixed add-on at checkout.
Do not share private keys, access tokens, certificate passwords, or unredacted project secrets. For long logs, include only the relevant excerpts in your email or ticket.
Never include full payment credentials in a public form. Available payment gateways and the order total are shown in the console.
Console tickets keep your order, device details, and support history together. If you already have a ticket, reply in that thread with when it happened, steps to reproduce it, and redacted logs. Don’t create another request for the same issue.
Handling order depends on the issue type, how complete the details are, and current queue volume. We don’t promise a fixed response time. If we need more information, we’ll follow up in the same email or ticket thread.
The structured form generates an ID in your browser and adds it to the email subject, making it easier to keep the conversation together.
Presales, node, technical, and billing questions go to their respective queues. For existing orders, use a console ticket to link the request to your records.
If we ask a follow-up question, reply to the original email or ticket with the time it happened, reproduction results, and redacted logs.
Make sure your reply-to address works, the issue summary is clear, and the node and rental term are correct. Remove any unnecessary keys, tokens, certificate passwords, or payment credentials.
The only configuration currently available is CDNMac M4: M4, 16GB RAM, and 256GB SSD. Choose from six nodes and rent by the day, week, month, or quarter.